Help & Updates
Assistance and transparency — a support ticket portal, and a customer-visible history of application errors affecting your workspace.
Two modules provide assistance and transparency.
Support
An enterprise support ticket portal with SLA tracking, threaded conversation, status management, and satisfaction rating — operated inside the product.
Errors
A customer-visible history of application errors affecting your workspace, with diagnostics, operator status, and one-click escalation.
Check Errors before raising a ticket
If your issue is a known application error, its status may already be visible in Errors — including whether it has been acknowledged, is being investigated, or is resolved.
That is often faster than waiting for a ticket response.