Errors
A customer-visible history of application errors affecting your workspace, with diagnostics, operator status, and one-click escalation to a support ticket.
At a glance
| Route | /errors |
| Group | Help & Updates |
| Page permission | support |
What it is
A customer-visible history of application errors affecting your workspace, with diagnostics, the current status on each, and one-click escalation to a support ticket.
Who it is for
Users who encounter a failure, and administrators tracking platform reliability.
How it works
Errors are captured into a workspace-scoped store and surfaced to you with diagnostic detail and the current status — whether the issue has been acknowledged, is being investigated, or has been resolved.
Features
- Workspace-scoped application error history
- Per-error diagnostic detail
- Status visibility — acknowledged, investigating, resolved
- One-click escalation into a support ticket
- Error overview with recent activity
How to use it
Open this module after encountering a failure
To see whether it was captured and what its status is.
Read the diagnostics before escalating
Many errors are configuration issues with a clear cause — a missing permission, an expired credential — that you can resolve faster than a support round trip.
Escalate where the error is unexplained or persistent
One click creates a ticket carrying the error's evidence with it.
Why it matters
An unusual transparency choice, and a deliberate one
Showing customers their own error history with the current status removes the two worst experiences in enterprise software:
- Not knowing whether a failure was even noticed.
- Having to describe it from memory to a support agent who cannot see it.
Connects to
- Escalates to Support
- Related control-plane history in Audit Logs
Support
An enterprise support ticket portal with SLA tracking, threaded conversation, status management, and satisfaction rating — operated inside the product.
Beyond the Dashboard
The parts of the platform that live outside the main dashboard — the partner portal, the marketplace, the CLI, the editor extension, and the in-cluster agent.